All orders are processed within 1 business day and shipped out using a fully tracked courier service.

Please allow 5-10 business days for delivery

Once an order is on its way, you will be sent a shipping confirmation email containing your tracking number so you can keep an eye on progress.

You can also check the status of your order using our order tracking page here.

Tracking information can take a few days to appear.

If you don't see any tracking updates (or see 'tracking does not exist') please be patient - it can take a few days for the system to update with the courier's information

If after 20 business days of your order date you still cannot see any updates please contact us at hello@hartewells.com and we'll help you out

All orders are processed as quickly as possible once received.

If you wish to make changes to your order you must inform us via email at hello@hartewells.com

Your change request must include the following information:

Subject Line: Order Change Request

Your order number

The name and email address used to place the order

If your order has already left our warehouse, we can not make changes to your order

FREE shipping on all orders

All orders are processed within 1 business day and shipped out using a fully tracked courier service.

Please allow 5-10 business days for delivery

At the moment we ship to the USA, UK and Australia

If you place a large order, it may be sent out in multiple shipments to get the products to you as quickly as possible

We accept payment by Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal & Klarna

Hartewells processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud

We want you to be happy with your purchase. If your item isn't quite right, you can request a return within 30 days of receiving your order, according to the delivery date shown in the tracking information.

After 30 days, we are unable to offer a return, refund or exchange.

To be eligible, your item must be unworn, unused and in the same condition in which it was received.

No need to send your item back

In most cases, we won't ask you to send your original item back to us. This saves you the time and inconvenience of packaging and shipping your order back.

When your return is approved, you can choose one of the following:

• Store Credit: Receive store credit for the full value of the returned item, with no return fee.
• Refund to Your Original Payment Method: Receive a refund to your original payment method, less the applicable return fee for your country.

Return fees:

• United States: $12.95 USD per return request
• Australia: A$19.95 AUD per return request

Original shipping charges, if applicable, are non-refundable.

We may ask you to provide photographs of the item before approving a return.

To request a return, please email hello@hartewells.com and include:

• Your order number
• The name and email address used to place the order
• The reason for your return
  

EXCHANGES

Need a different size, colour or style? You can request an exchange within 30 days of receiving your order.

There's no need to send your original item back. Once your exchange has been approved, we'll arrange for your replacement to be sent to you.

A replacement shipping fee applies per exchange shipment, regardless of the number of items being exchanged together.

Exchange fees:

• United States: $12.95 USD per replacement shipment
  
• Australia: A$19.95 AUD per replacement shipment
  

If you exchange your item for a different product with a different price, any difference in price will also be charged or refunded as applicable.

To request an exchange, please email hello@hartewells.com and include:

• Your order number
  
• The name and email address used to place the order
  
• The reason for your exchange
  
• The size, colour or product you would like instead
  

All exchanges are subject to product availability.

If your item arrives faulty, damaged, defective, or you receive an incorrect item, please email hello@hartewells.com within 30 days of receiving your order.

There is no return or replacement shipping fee for approved faulty, damaged or incorrect item claims.

Please include:

• 
  Your order number
  
• 
  The name and email address used to place the order
  
• 
  A description of the issue
  
• 
  Photo or video evidence clearly showing the problem
  

Once your claim has been approved, we will arrange a replacement or other appropriate resolution at no additional cost to you.

Damage resulting from normal wear and tear, misuse, improper care, accidental damage or use of the product for a purpose for which it was not designed is not considered a product fault.